Perceived Organizational Support dan Produktivitas Kerja Karyawan: Studi Kasus pada Karyawan Bank X Kota Semarang

Aura Sekar Aulia; Febrina Adhelia Puspita; Andromeda

Penulis

Aura Sekar Aulia Universitas Negeri Semarang
Febrina Adhelia Puspita Universitas Negeri Semarang
Andromeda Universitas Negeri Semarang

Kata Kunci:

perceived organizational support, produktivitas kerja, studi kasus, perbankan Indonesia, social exchange theory

Abstrak

Penelitian ini bertujuan mengeksplorasi bagaimna Perceived Organizational Support (POS) dipersepsikan oleh karyawan Bank X Kota Semarang dan berkontribusi terhadap produktivitas kerja mereka. Menggunakan pendekatan kualitatif dengan desain studi kasus, penelitian ini melibatkan empat partisipan yang dipilih secara purposif, terdiri dari tiga responden kuesioner terbuka dan satu informan wawancara mendalam. Data dianalisis menggunakan analisis tematik refleksif (Braun & Clarke, 2019). Hasil penelitian mengungkap empat tema utama: (1) kepercayaan dan tanggung jawab sebagai penggerak motivasi intrinsik; (2) status kepegawaian sebagai moderator persepsi POS; (3) ketidakjelasan sistem karier sebagai celah POS struktural; dan (4) kepuasan sosial-relasional sebagai konstanta lintas status. Temuan menunjukkan bahwa POS tidak beroperasi secara seragam, melainkan dimediasi oleh status kepegawaian, masa kerja, dan posisi dalam hierarki organisasi. Mekanisme timbal balik dalam Social Exchange Theory terkonfirmasi namun beroperasi melalui jalur berbeda bergantung pada konteks individual. Implikasi praktis menyarankan Bank X untuk memperkuat dimensi non-finansial POS, membangun sistem karier yang transparan, dan memastikan relevansi kebijakan dukungan terhadap tantangan kerja sehari-hari karyawan.

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