Menjaga Amanah, Meningkatkan Layanan: Analisis Pengaruh Pelatihan, Kerja Sama Tim, Dan Green Hrm Terhadap Petugas Haji Dan Umroh Di Indonesia: indonesia

Shinta Amelya Oktvyana Putri Priyani; Erina Nuraini; Mohammad  Najib; Fatsal Nur  Jati; Muhammad Yusuf  Ariyadi

Penulis

Shinta Amelya Oktvyana Putri Priyani Universitas Muhammadiyah Karanganyar
Erina Nuraini Universitas Muhammadiyah Karanganyar
Mohammad Najib Universitas Muhammadiyah Karanganyar
Fatsal Nur Jati Universitas Muhammadiyah Karanganyar
Muhammad Yusuf Ariyadi Universitas Muhammadiyah Karanganyar

Kata Kunci:

Kata Kunci: GHRM, Pelatihan, Kerjasama Tim, Kualitas Layanan.

Abstrak

Abstrak− Penelitian ini bertujuan menganalisis pengaruh Green Human Resource Management (GHRM), pelatihan, dan kerja sama tim terhadap kualitas layanan petugas haji dan umrah di Indonesia. Menggunakan pendekatan kuantitatif dengan metode PLS-SEM terhadap 125 responden, hasil penelitian menunjukkan bahwa ketiga variabel tersebut berpengaruh positif dan signifikan terhadap kualitas layanan. Temuan ini menegaskan bahwa penerapan GHRM, peningkatan kompetensi melalui pelatihan, dan kerja sama tim yang solid mampu memperkuat profesionalisme petugas serta meningkatkan kepuasan jamaah dalam penyelenggaraan ibadah haji dan umrah.

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